»Guarantee
Since September of 2000, websites hosted with Optic Hosts have had a less than 1% average downtime.

All hosting accounts have a full money back guarantee, upon cancellation within 30 days of payment, if the account holder is not satisfied. The amount refunded will be the dollar amount paid to Optic Hosts, by the account holder, less the bandwidth used by that account for the first 30 days of service. Domain registration fees are not refundable. If we register a domain name, on your behalf, as part of a free registration promotion - cancellation or termination of your account will void the promotion offer and you will be charged the domain name registration fee if you want your domain.

You may cancel your hosting account at anytime. Refunds for accounts cancelled after the first 30 days will be granted less the dollar amount for 1/12 the annual hosting account price, times the number of full and partial months the account was active. Any bandwidth overage will be deducted before refund is granted. In other words, Optic Hosts will refund you ONLY for the full months that you have not used.

We will make every reasonable attempt to avoid unexpected server downtime and to ensure that all accounts are well taken care of. We cannot guarantee or predict server downtime. Any network problem, or outage, is not covered under any guarantee or warranty and will not be grounds for reimbursement for any subsequent financial damages or losses. All account data backups are the account holder's responsibility.

»Unsolicited E-mail (anti-spam policy)
Accounts caught sending unsolicited, as defined by Optic Hosts, email or usenet postings, either through our servers or to promote a web site on our servers will be terminated immediately, will not qualify for a refund and will be charged $50 per complaint filed. Accounts terminated for sending unsolicited email or usenet posts give up all rights to any content, files, backups and technical support associated with this and ALL accounts hosted on any and all Optic Hosts servers and network.

Optic Hosts reserves the right to investigate accounts accused of sending unsolicited emails, or usenet postings, in any way deemed necessary. This includes suspending the accused account, during the pending investigation. Sites promoting, advertising or otherwise making available tools, information and/or software for the purpose of sending unsolicited email or usenet postings will be shut down without notice. We reserve the right to cancel all hosting accounts, of anyone having an account suspended for sending spam. We will make available, upon request, the source of the complaints. We will NOT make available the actual complaint, if it means giving out individual contact information of the person filing the complaint.

Although we have a ZERO TOLERANCE POLICY on unsolicited email/spam, we are not unreasonable. Since September of 2003, we have shut down an extremely small percentage of accounts for sending Unsolicited Email. However, we can and will enforce our Terms of Service.

*Unsolicited is defined, by Optic Hosts as: E-mail sent to recipients who have not asked to be contacted by you or Usenet postings (that are cross-posted to more than three newsgroups and/or posted in newsgroups where this is against that groups FAQ or charter), for the sole purpose of promoting a website or commercial business on our servers.

»Excessive Bandwidth Use
If your hosting account, with Optic Hosts, goes over the bandwidth allowance set for that account, you agree to pay for that overage.

The rate charged by Optic Hosts for bandwidth overage can be found here . If your account goes over its bandwidth allowance for the month, you must either upgrade your account or purchase additional bandwidth to cover your account bandwidth usage. If you choose additional bandwidth, you must purchase in 1 GB increments and you must purchase enough to cover the remaining term of your hosting account. All bandwidth/traffic/diskspace amounts are measured in MBytes/GBytes.

»Account Termination
Violation of our anti-spam policy will be grounds for immediate account termination. Web sites deemed offensive, or racially degrading, by Optic Hosts, will be removed from our servers without notice. Web sites promoting, making available or otherwise contributing to software piracy, hacking, spamming, denial of service attacks and/or damage to commercial networks or servers will be removed from our servers without notice and illegal acts will be reported and prosecuted. Abusive behavior of any type will not be tolerated. Free For All (FFA) link sites and using your account for IRC/BBN purposes is not allowed on our servers.

Accounts using up enough server resources, to slow or crash a server, will be shut down without notice. A website with heavy traffic should not run BBS, webcams, forums and message board programs on our general hosting accounts, due to the massive amount of server resources they require. If an account is shut down, due to server resource issues, we will (upon request) make a reasonable effort to help get the account unsuspended. This includes tracking down the offending program, if applicable, and/or making available other arrangements for hosting the account on a semi-private or private server (additional fees may be required).

All server activity logged. Any snooping, hacking, or other inappropriate activity of any type outside of your account, on our servers, will be grounds for termination.

In addition, your account is for web and email use only, any other activities, at our sole discretion, will be grounds for termination as well.

This Terms of Service may be amended, at any time, at the discretion of Optic Hosts. All accounts are required to comply with any changes made to these policies. Notification of any major changes to the policies will be emailed to all account holders.

If you are unsure if what you are doing is against our TOS, contact us. There are no refunds granted for accounts terminated due to TOS violation.

»Domain Name Registration and Renewal Policy
Optic Hosts will make every effort to register and/or renew your requested domain name. This is not a guarantee that your requested domain name is available for registration and/or renewal. Your domain name may go unregistered and/or renewed, due to circumstances beyond our control, and will not be grounds for compensation of financial loss. An order for domain name registration and/or renewal, does not guarantee domain name registration and/or renewal. Domain names will not be registered and/or renewed until payment is received. If requested domain name is not registered and/or renewed by Optic Hosts, the domain registration fee will be refunded.

All domain names, registered by Optic Hosts, are done so in the name of the customer placing the order.

»Revisions to Optic Hosts TOS Policy
Optic Hosts reserves the right to revise, amend, or modify the Optic Hosts Terms of Service Policy, as well as any other policies and agreement of Optic Hosts, at any time and in any manner without previous notice to Optic Hosts Subscribers, customers, Sub-networks and Resellers of Optic Hosts services, guests, third parties, and staff.